Providing
Powerful Customer Experiences

FrontLine Group is a business process outsource provider that specializes in tailored service programs with unmatched customer experiences.

What we do

Solutions

FrontLine Group, a division of CBV Collection Services Ltd., provides a host of customer relationship management services with a specialization in first party solutions to global clients. Our representatives make customer satisfaction and retention their number one priority.

Who we are

FrontLine Group (FLG), a division of CBV Collection Services Ltd.

For 25 consecutive years we have achieved top line growth. Our long standing history of corporate and financial stability ensures that we will consistently assign the resources necessary to become the benchmark by which clients measure others.

Why work with us

We Make Business Process Outsourcing Easy

Trusted & Dependable

We have 97 years in the collection and customer care industry; one of our very first clients is still with us today. We record and monitor 100% of our calls to ensure absolute compliance and quality assurance.

Cost Effective & Brand Sensitive

We can reduce your labor costs without jeopardizing quality or your brand image.

Global & Scalable

Our global team consists of more than 7,500 representatives in 14 locations, speaking more than 40 languages, capable of rapid deployment.

Right-Shore

Onshore or offshore? Our many global locations provide plenty of options to choose from without sacrificing quality or compliance.

Proprietary Processes & Technology

Our ongoing major capital investments in hardware and software applications ensures state-of-the-art solutions that offer compliant and best in class results.

Long-Term Or Project Based

We have the ability to quickly onboard either temporary projects or long-term support.

Contact Us

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